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General Business Terms and Conditions

Kultura města Mladá Boleslav, a.s. (hereinafter KMMB, a.s. or Entrepreneur), registered in the Commercial Register maintained by the Municipal Court in Prague, File No. B12417, Company Identification No: 281 66 426, VAT No: CZ 281 66 426, with its registered office at Dukelská 1093, 293 01 Mladá Boleslav, tel. No. 326 792 082, issues the General Business Terms and Conditions herein applicable for E-shop purchases. 

KMMB, a.s. offers at its E-shop website only new and unused goods, all prices include VAT and they are final for users; any warranty complaints are governed in accordance with the General Business Terms and Conditions herein, and in compliance with Act No. 89/1992 Col., Civil Code, which is also binding for all our contracting relations concluded on the basis of purchases made by Customers in the E-shop, since 1st January 2014.

Business Terms and Conditions

  • All the orders submitted by the Customer are regarded as binding. By submitting an order, the Customer expresses consent with the Business Terms and Condition herein, including supplements and payment conditions, as well as with the Complaints Procedure and getting acquainted with them.
  • A condition of the electronic order's being in force is filling in all the data and requirements prescribed by the form.
  • The product delivery point is the address provided by the Purchaser in the order form.
    Ownership rights relevant to the ordered goods shall be transferred to the Customer, when the goods are delivered and accepted by the Customer and when the purchase price is paid in full.
  • The receipt of the order is automatically confirmed to the Buyer via E-mail, or it is possible to contact infocentrum@kulturamb.eu, where all the questions from Buyer will be answered.
  • Postage and packaging rates are fixed. The goods are delivered via Česká pošta, a.s., cash on delivery (price CZK 130), however only within the Czech Republic.
  • The Business Terms and Conditions herein are applicable in the version provided at the Seller's website on the day of sending the electronic order by the Buyer. By sending off an E-order, the Customer accepts all the provisions of the Business Terms and Conditions in their valid wording on the day of sending off the E-order.

Termination of the Agreement

The Customer is entitled to terminate the Agreement within the period of fourteen days. The period according to the first sentence starts running on the day of the conclusion of the agreement and on the condition it is

a) a purchase agreement, starting on the day of receipt of the goods by the Customer,

b) an agreement, which includes several kinds of goods or several deliveries, starting on the day of the receipt of the last delivery of goods, or

c) an agreement with regular and repeated deliveries of goods, starting on the day of receipt of the first delivery of goods.

If the Customer has not been informed about his/her right to withdraw from the agreement according to Sect. 1820 par. 1(f) of the Act No. 89/2012 Coll., (Civil Code), the Customer is entitled to withdraw from the agreement within one year and fourteen days since the beginning of the withdrawal period according to paragraph 1. However, if the Customer has been informed about his/her right to withdraw from the agreement in this period, the fourteen-day withdrawal period starts running on the day when the Customer receives the information on the withdrawal. If the Entrepreneur gives the Customer the possibility to withdraw from the agreement by filling in and sending off a sample form for withdrawal which is placed on the internet pages, the Entrepreneur confirms receipt of such a form without any delay.

If the Customer backs out of the agreement, sends or gives over to the Entrepreneur the goods that he/she received without delay, within fourteen days since the withdrawal from the agreement. If the Customer has received a service, the Entrepreneur has no other duties with the exception of provision Sect. 1834 Civil Code. The Entrepreneur demands only the payment of the expenses stipulated by law from the Customer.

If the Customer backs out of the agreement, the Entrepreneur gives him/her back all the financial means including the expenses for delivery that he has received on the basis of the agreement within fourteen days since the withdrawal from the agreement; the payment will be carried out in the same way as the Entrepreneur received the money. The Entrepreneur returns the received money to the Customer in a different way only if the Customer agrees with such a way, and if it does not cause any additional expenses to the Customer.

If the Customer has chosen other than the cheapest way of sending the goods offered by the Entrepreneur, the Entrepreneur gives back to the Customer only the expenses on the goods delivery to the amount corresponding with the cheapest offered way of goods delivery.

The Entrepreneur pays the Customer all the expenses connected with the return of the goods, if he had not informed the Customer on his/her duty to bear the expenses according to the provisions of Sec. 1820 par. 1(g) Civil Code.

If the Customer backs out of the agreement, the Entrepreneur is not obliged to return the received money unless the Customer sends back the goods, or proves he/she has done so.

Terms of Delivery and Payment

  • The goods are sent off (handed over for transport) within three days since the order receipt. Consignment includes the proper tax document.

Complaint Regulation

  • The Buyer is obliged to inspect the goods after their receipt and without any delay to inform the Seller about possible discrepancies. The Buyer can hand in his/her complaint:
    • via E-mail at the electronic address of infocentrum@kulturamb.eu
    • via the postal service at the address of Infocentrum Mladá Boleslav, Železná 107, 293 01 Mladá Boleslav
  • The Seller gives its decision about the complaint within 14 working days since provable receipt and informs the Buyer in writing vie E-mail, unless another way is approved.
    • On making any complaint it is necessary to submit:
    • the goods in the original package and without damage to the protective seal and stickers, if they are placed on the goods
    •  brief description of defect
    • purchase documents delivered by the Seller to the Buyer
  • The complaint regulation has been processed in accordance with the provisions of Act No. 40/1964 Coll., – Civil Code, as amended.

Postage and Packaging Rates

Postage and packaging is fixed in the whole area of the Czech Republic; the goods are delivered cash-on-delivery (CZK 130).

KMMB, a.s. reserves the right to modify the postage rate in accordance with fundamental changes of postage provided by the Czech Post Office Česká pošta, a.s. The Customer shall be informed prior to such a change of postage.

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Created 4.12.2013 17:29:10 - updated 21.10.2020 17:01:32 | read 3316x | Jiří Třísko
 
Infocentrum Mladá Boleslav
Železná 107
293 01 Mladá Boleslav
tel.: +420 326 109 405
email: infocentrum@kulturamb.cz
 
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